We do not currently offer money back on purchases. However, if you are not 100% satisfied with your purchase of any INGENEUS product(s) you can return your item(s) for an exchange.

The physical item(s) must not have been worn or washed, and must be in the identical condition to which you received them; including original hangtag in tact. 

We ask that they are returned in the sealed bags they are received in whether opened or not, and within a cardboard box of your choice.

Any shipping charges are non – refundable and we ask that you return the item with recorded delivery as packages can be misplaced when being shipped. 

We will not be held responsible for non-tracked items so please ensure that you have the receipt for a tracked item available upon request. 

Our return shipping address is: 34 Waterloo Road, Newport, Newport, NP20 4FP.  

Thank you for your cooperation.